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Government of Canada
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user support technician


Source: Job Bank

Location

Calgary, AB, T2E7A4

Salary

$30.50 hourly

Additional Information

  • or equivalent experience

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

  • Work under pressure
  • Repetitive tasks
  • Physically demanding

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

Read the full terms and conditions

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