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Government of Canada
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guest services agent - hotel


Source: Job Bank

Location

Calgary, AB, T3N0A3

Salary

$16.50 to $17.50 hourly (to be negotiated)

Additional Information

Work Setting

  • Relocation costs not covered by employer

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Handle wake-up calls
  • Provide customer service

Computer and Technology Knowledge

  • Fidelio
  • Word processing software
  • Database software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Security and Safety

  • Criminal record check

Transportation/Travel Information

  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Public transportation is available

Work Conditions and Physical Capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal Suitability

  • Client focus
  • Dependability
  • Effective interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Long term benefits

  • Group insurance benefits

Other benefits

  • Free parking available
  • Team building opportunities
  • Parking available
  • Travel insurance

Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.

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