guest services agent - hotel
Source: Job Bank
Location
Calgary, AB, T3N0A3
Salary
$16.50 to $17.50 hourly (to be negotiated)
Additional Information
Work Setting
- Relocation costs not covered by employer
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Handle wake-up calls
- Provide customer service
Computer and Technology Knowledge
- Fidelio
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and Safety
- Criminal record check
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
- Public transportation is available
Work Conditions and Physical Capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal Suitability
- Client focus
- Dependability
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Long term benefits
- Group insurance benefits
Other benefits
- Free parking available
- Team building opportunities
- Parking available
- Travel insurance
Important: We can't guarantee the accuracy, authenticity or reliability of this opportunity because it comes from an external website.