hotel clerk

Specific Skills

• Take, cancel and change room reservations

• Register arriving guests and assign rooms

• Provide information on hotel facilities and services

• Process group arrivals and departures

• Process guests' departures, calculate charges and receive payments

• Perform light housekeeping and cleaning duties

• Investigate and resolve complaints and claims

• Balance cash and complete balance sheets, cash reports and related forms

• Answer telephone and relay telephone calls and messages

• Clerical duties (i.e. faxing, filing, photocopying)

• Provide general information about points of interest in the area

• Follow emergency and safety procedures

• Handle wake-up calls

• Provide customer service

• Assist clients/guests with special needs

• Maintain an inventory of vacancies, reservations and room assignments

Personal Suitability

• Effective interpersonal skills

• Flexibility

• Team player

• Excellent oral communication

• Excellent written communication

• Client focus

• Dependability

• Judgement

• Reliability

• Organized

Health benefits

• Health care plan